Medical Receptionist

Nhs View All Jobs; Great Dunmow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS Pension Scheme

5 weeks annual leave + bank holidays

Job summary

NHS GP Practice Dunmow is seeking a friendly Medical Receptionist to greet patients, handle calls, and support clinicians with care navigation and admin tasks. Training will be provided on clinical correspondence and systems used in the practice.

The role requires a can-do attitude and the ability to work in a fast-paced, welcoming team environment. We value politeness, compassion and professionalism, with a focus on delivering excellent patient care.

Qualifications

• Experience in administration or reception duties, preferably in healthcare.
• Ability to learn clinical systems and handle a fast-paced environment.
• Friendly, approachable personality with professionalism at all times.
• Willingness to participate in training on clinical correspondence.

Responsibilities

• Greet patients at reception in person and on the phone.
• Book and cancel appointments and manage the online rota.
• Support GPs in care navigation and other administrative duties.
• Maintain patient dignity, respect and confidentiality.

Skills

Good IT skills

Job description

The job entails greeting patients at reception in person, over the phone, supporting GPs in care navigation, booking and cancelling appointments and a range of other administrative duties. We are looking for somebody with a friendly and approachable personality whilst ensuring professionalism at all times. We want our practice to be a welcoming place for patients and our reception team are key in providing our front of house services. Medical Receptionist duties include ability to learn our clinical system, answering telephones, booking appointments via the online rota, being IT literate, treating people with dignity and respect. Successful candidates will also be provided with further training on clinical correspondence (workflow) and there will be an expectation that some of this work forms part of the role. We have a vacancy within our medical reception team. We are looking for a candidate who has some experience with administration or reception duties, preferably in a healthcare setting, although we will consider applicants from other backgrounds. Previous GP practice experience is not essential as training will be given, however, we are looking for a can-do approach and somebody who will fit in to friendly and likeable team. Patient care is at the heart of what we do and we want to provide the best possible service for them. Being a "people" person and ability to work in a fast-paced environment is essential. Politeness, care and compassion are essential attributes to be successful within the role.

Skills

• Good IT skills

Qualifications

• A good level of English, written and spoken.

Experience

• Experience or working with the public (patient or public facing)
• Ability to handle a fast-paced environment and keep calm in often challenging circumstances

Desirable

• Experience within a GP practice or other healthcare setting is preferable.

The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 7.45am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.

We are a friendly practice who have a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals and a full complement of administrative and reception staff. We have regular social events throughout the year and several other employee benefits. In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part time staff.