Part-Time Front-of-House & Admin Assistant – Pet Welfare

Blue Cross; Sheffield; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

38 days holiday

Wellbeing support

GP access

Health cash plan

Pension scheme

CPD support

Life assurance

Pet insurance discount

Volunteer days

Job summary

Blue Cross in Sheffield is seeking a Reception & Administration Assistant to be the welcoming face of our Rehoming & Fostering Team. You will handle front-of-house tasks, greet clients, answer enquiries and support admin processes to ensure smooth operations.

The role is permanent and part-time at 30 hours per week, with a two-week rotating schedule including weekends. You will support volunteers and staff while maintaining a positive customer experience.

Qualifications

• Experience in delivering high level reception service in a fast paced and often emotional environment.
• Good standard of verbal and written communication.
• Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
• Strong administration skills, including the use of computerised systems.
• Experience of handling and managing cash and spreadsheets.
• Current full driving licence.

Responsibilities

• Welcoming face and organisational backbone of the Rehoming, advice & behaviour unit.
• Greeting clients with a warm smile and ensuring administrative processes run smoothly.
• Engage with clients in person, over the phone, and through digital channels, providing non-judgemental support.
• Manage administrative tasks including stock management, pet movement coordination, and cash handling.
• Collaborate with colleagues across departments to deliver client service and optimise processes.

Skills

Reception service

Verbal communication

Written communication

Public enquiries

Administration

Cash handling

Education

NVQ Level 2/3 in Customer Care

Tools

Computerised systems

Job description

Blue Cross in Sheffield is seeking a Reception & Administration Assistant to be the welcoming face of our Rehoming & Fostering Team. You will handle front-of-house tasks, greet clients, answer enquiries and support admin processes to ensure smooth operations.

The role is permanent and part-time at 30 hours per week, with a two-week rotating schedule including weekends. You will support volunteers and staff while maintaining a positive customer experience.