Pet Welfare Assistant - Off-Site Care & Foster Support

Association of Dogs and Cats Homes (ADCH); Kimpton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

38 days holiday (full-time) + service

Wellbeing support

Free GP via MetLife

Health cash plan

Employee assistance programme

Pension scheme

CPD support

Life assurance

Pet insurance discount

Volunteer days

Job summary

Blue Cross in Hertfordshire is recruiting a Pet Welfare Assistant for off-site services to support our Rehoming & Fostering team. You will manage pet cases, ensure welfare standards, and support fast assessments for homes in off-site care, including foster and Home Direct arrangements.

The role involves customer-facing duties, on-site accommodation, and occasional night checks on a 37.5-hour week on a rotating schedule. A caring, resilient approach is essential.

Qualifications

• Experience with domestic animals or in an animal welfare environment.
• Ability to accurately record information and communicate with others.
• Customer-focused with high level of satisfaction.
• Good organisational and administration skills including computerised systems.
• Full driving licence.
• Must demonstrate Blue Cross values.
• Desirable: qualification in animal behaviour or training.
• Desirable: cash handling experience.
• Desirable: awareness of health and safety procedures.
• Desirable: safeguarding understanding.

Responsibilities

• Manage a specific number of pet cases within off-site care.
• Ensure welfare standards and rehabilitation plans in foster homes.
• Assess pets for new homes in off-site services quickly.
• Provide excellent customer service as the centre's public face.
• Occasionally undertake night checks or stay in onsite accommodation.

Skills

Empathy

Animal welfare experience

Communication skills

Customer service

Driving licence

Team collaboration

Record-keeping

Tools

Computerised systems

Job description

Blue Cross in Hertfordshire is recruiting a Pet Welfare Assistant for off-site services to support our Rehoming & Fostering team. You will manage pet cases, ensure welfare standards, and support fast assessments for homes in off-site care, including foster and Home Direct arrangements.

The role involves customer-facing duties, on-site accommodation, and occasional night checks on a 37.5-hour week on a rotating schedule. A caring, resilient approach is essential.