Part-Time Customer Care Advisor (6-Month Secondment)

Sysco GB; Newport; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Huge discount on all sorts of lovely食品

Recognition awards and Incentives

Pension

Real career opportunities - Sysco世界のリ-

And much more….

Job summary

Medina Foodservice, part of Sysco, is hiring a part-time Customer Service Advisor on a 6 month secondment. You will handle orders, emails, and calls as the first point of contact, supporting field-based sales and booking weekly orders. Shifts from 6am-4pm with some flexibility and weekend rota coverage.

You will contribute to KPI targets, maintain customer relationships, and navigate internal processes to resolve issues promptly while keeping systems updated and customer inquiries tracked.

Qualifications

• Previous office/customer service environment required.
• Excellent attention to detail.
• Confident problem solving and decision-making skills.
• Self-motivated with a desire to exceed set standards.
• PC Literate.

Responsibilities

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business.
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Medina Foodservice Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Job description

Medina Foodservice, part of Sysco, is hiring a part-time Customer Service Advisor on a 6 month secondment. You will handle orders, emails, and calls as the first point of contact, supporting field-based sales and booking weekly orders. Shifts from 6am-4pm with some flexibility and weekend rota coverage.

You will contribute to KPI targets, maintain customer relationships, and navigate internal processes to resolve issues promptly while keeping systems updated and customer inquiries tracked.