Part-Time Family Hub Front Desk & Admin Assistant

We Manage Jobs(WMJobs); Lichfield; On-site; GBP 9,000 - 11,000; Part time

Job summary

Staffordshire County Council's Lichfield Family Hub is seeking a part-time receptionist to welcome families and young people, handle enquiries and provide friendly customer care.

You will manage incoming calls and emails, register new service users, signpost to activities, input data and offer information, advice and guidance.

Based at Lichfield Family Hub, you may occasionally cover across the county; interviews are scheduled for 22 September 2026.

Qualifications

• GCSE English or equivalent is required.
• Experience of using computer-based information systems in an office environment is essential.
• Good written and oral communication skills with children, young people and parents are required.
• Evidence of excellent customer service and ability to adapt to changing priorities.

Responsibilities

• Provide excellent customer care and a professional reception service welcoming families, children and young people into the Family Hub.
• Manage incoming telephone calls, emails and enquiries about services.
• Register new service users and signpost to relevant activities and provision within the district.
• Data inputting and general admin.
• Provide information, advice and guidance to visitors and callers.

Skills

Customer service

Communication skills

Data entry

Education

GCSE English or equivalent

Tools

Computer systems

Job description

Staffordshire County Council's Lichfield Family Hub is seeking a part-time receptionist to welcome families and young people, handle enquiries and provide friendly customer care.

You will manage incoming calls and emails, register new service users, signpost to activities, input data and offer information, advice and guidance.

Based at Lichfield Family Hub, you may occasionally cover across the county; interviews are scheduled for 22 September 2026.