Business Support Administrator - Family Hub

We Manage Jobs(WMJobs); Lichfield; On-site; GBP 9,000 - 11,000; Part time

Job summary

Staffordshire County Council's Lichfield Family Hub is seeking a part-time receptionist to welcome families and young people, handle enquiries and provide friendly customer care.

You will manage incoming calls and emails, register new service users, signpost to activities, input data and offer information, advice and guidance.

Based at Lichfield Family Hub, you may occasionally cover across the county; interviews are scheduled for 22 September 2026.

Qualifications

• GCSE English or equivalent is required.
• Experience of using computer-based information systems in an office environment is essential.
• Good written and oral communication skills with children, young people and parents are required.
• Evidence of excellent customer service and ability to adapt to changing priorities.

Responsibilities

• Provide excellent customer care and a professional reception service welcoming families, children and young people into the Family Hub.
• Manage incoming telephone calls, emails and enquiries about services.
• Register new service users and signpost to relevant activities and provision within the district.
• Data inputting and general admin.
• Provide information, advice and guidance to visitors and callers.

Skills

Customer service

Communication skills

Data entry

Education

GCSE English or equivalent

Tools

Computer systems

Job description

Our Family Hubs offer a local support centre for families with children and young people aged 0-19 years, (aged 25 with Special Educational Needs & Disabilities (SEND)).

They are a place:

• to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
• that provides a multiagency offer that can be accessed face to face or virtually.

We have a post available for 14.5 hours per week at Lichfield Family Hub, WS13 7PH

Hours of work

• Wednesday 08:30-17:00
• Thursday 08:30-16:30

Main Responsibilities

You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people into our Family Hubs.

You'll also:

• manage incoming telephone calls, emails and enquiries about services
• registernew service users and signposting to relevant activities and provision within the district.
• data inputting
• provide information, advice and guidance

The Ideal Candidate

The minimum essential criteria that will be assessed for the purposes of shortlisting will be,

• GCSE English or equivalent
• Experience of using computer-based information systems in an office environment
• Good written and oral communication skills with children, young people, and parents as customers, as well as staff from partner organisations
• Evidence of excellent customer service skills and the achievement of high-quality services
• Evidence of being able to adapt to changing work priorities

You will be based at Lichfield Family Hub and may occasionally be required to provide ad hoc cover around the County or in our Community Venues within the district.

For further information please contact Danielle Stewart - Family Hub Manager - [e-mail]

Interviews will be held on the 22nd September 2026.

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes detailed below.

About Staffordshire County Council

We are no ordinary county council

Our Values

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as yourapplication meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.