Part-Time Education Operations Assistant — Student Services

Cardiff University; Cardiff; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cardiff University is seeking a friendly, organised and customer-focused Hybrid Assistant to join our Education Operations team. You will be a key first point of contact, providing information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience.

There are two part-time posts available on fixed-term contracts for 12 months (17.5 hours per week and 30 hours per week).

Qualifications

• Ability to carry out a variety of administrative tasks, including writing accurately, clearly and concisely.
• Ability to communicate with people effectively, courteously and with respect face to face, over the phone and online.
• Ability to record information clearly and accurately to pass on to others.
• Ability to apply confidentiality and discretion in an office environment.
• Basic IT skills, including email, Microsoft Word documents and Microsoft Excel data entry.
• Ability to carry out general administrative duties such as filing, photocopying, arranging meetings and ordering supplies.
• Ability to work well with your team, knowing how to support colleagues as appropriate.
• Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
• Ability to identify problems using your own initiative and to solve these by finding and proposing the most practical solution.

Responsibilities

• Provide information, advice and administrative support to students, staff and visitors.
• Manage a range of enquiries and maintain records and systems.
• Coordinate appointments and bookings and support the delivery of student services and events.

Skills

Customer service

Administrative tasks

IT skills

Microsoft Office

Record keeping

Teamwork

workload management

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Cardiff University is seeking a friendly, organised and customer-focused Hybrid Assistant to join our Education Operations team. You will be a key first point of contact, providing information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience.

There are two part-time posts available on fixed-term contracts for 12 months (17.5 hours per week and 30 hours per week).