Hyb Administrator - Part Time

Cardiff University; Cardiff; Hybrid; GBP 29,000 - 32,000; Part time

Job summary

Cardiff University is seeking an organised Hyb Administrator to join Education Operations. You will provide high-quality administrative support across the student lifecycle, acting as a key contact for students, academic colleagues and professional services staff.

You will manage enquiries, maintain accurate records and support the delivery of student and academic activities. This is a part-time, fixed-term role (31.5 hours/week for 12 months) with a salary of £28,592–£31,861 per annum, pro rata

Qualifications

• Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student support services
• Evidence of a good standard of numeracy and IT literacy.
• Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
• Specialist knowledge of student support services
• Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
• Ability to advise and influence key stakeholders in your area of work.
• Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
• Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
• Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.

Responsibilities

• Provide high-quality administrative support across the student lifecycle, acting as a key point of contact for students, academic colleagues and professional services staff.
• Manage enquiries and maintain accurate records.
• Support the delivery of student and academic activities.
• Coordinate communications and events.
• Contribute to the continuous improvement of services.

Skills

Ability to communicate in writing

Numeracy and IT literacy

Administrative experience

Student support knowledge

Communicate complex information

Advise and influence stakeholders

Explore customer needs

Initiative and creativity

Work to deadlines independently

Job description

We are seeking an organised and proactive Hyb Administrator to join our Education Operations team. In this varied role, you will provide high-quality administrative support across the student lifecycle, acting as a key point of contact for students, academic colleagues and professional services staff. You will manage enquiries, maintain accurate records, support the delivery of student and academic activities, coordinate communications and events, and contribute to the continuous improvement of services.

The successful candidate will have experience working in an administrative environment, strong organisational and communication skills, and the ability to manage multiple priorities effectively. You will be customer-focused, confident using a range of IT systems, able to work accurately with data, and have a proactive approach to problem-solving. Experience of working within the education sector or supporting students would be advantageous.

This is an excellent opportunity to join a collaborative team dedicated to delivering an outstanding experience for students and staff.

There is 1 role available – hybs are located at Cathay's, Newport Road and Heath Park sites. The exact locations available will be discussed at the interview stage.

The post is part time (31.5 hours per week) and fixed term for 12 months.

Salary: £28,592 - £31,861 per annum, pro rata for hours worked (Grade 4)

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

• 1. Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student support services
• 2. Evidence of a good standard of numeracy and IT literacy.
• 3. Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
• 4. Specialist knowledge of student support services
• 5. Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
• 6. Ability to advise and influence key stakeholders in your area of work.
• 7. Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
• 8. Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
• 9. Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.