Student Experience & Education Ops Administrator (PT)

Cardiff University; Cardiff; Hybrid; GBP 29,000 - 32,000; Part time

Job summary

Cardiff University is seeking an organised Hyb Administrator to join Education Operations. You will provide high-quality administrative support across the student lifecycle, acting as a key contact for students, academic colleagues and professional services staff.

You will manage enquiries, maintain accurate records and support the delivery of student and academic activities. This is a part-time, fixed-term role (31.5 hours/week for 12 months) with a salary of £28,592–£31,861 per annum, pro rata

Qualifications

• Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on student support services
• Evidence of a good standard of numeracy and IT literacy.
• Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
• Specialist knowledge of student support services
• Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
• Ability to advise and influence key stakeholders in your area of work.
• Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
• Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
• Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.

Responsibilities

• Provide high-quality administrative support across the student lifecycle, acting as a key point of contact for students, academic colleagues and professional services staff.
• Manage enquiries and maintain accurate records.
• Support the delivery of student and academic activities.
• Coordinate communications and events.
• Contribute to the continuous improvement of services.

Skills

Ability to communicate in writing

Numeracy and IT literacy

Administrative experience

Student support knowledge

Communicate complex information

Advise and influence stakeholders

Explore customer needs

Initiative and creativity

Work to deadlines independently

Job description

Cardiff University is seeking an organised Hyb Administrator to join Education Operations. You will provide high-quality administrative support across the student lifecycle, acting as a key contact for students, academic colleagues and professional services staff.

You will manage enquiries, maintain accurate records and support the delivery of student and academic activities. This is a part-time, fixed-term role (31.5 hours/week for 12 months) with a salary of £28,592–£31,861 per annum, pro rata