Hyb Assistant - Part Time

Cardiff University; Cardiff; On-site; GBP 26,000 - 27,000; Part time

Job summary

Cardiff University is seeking a friendly, organised and customer-focused Hybrid Assistant to join our Education Operations team. You will be a key first point of contact, providing information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience.

There are two part-time posts available on fixed-term contracts for 12 months (17.5 hours per week and 30 hours per week).

Qualifications

• Ability to carry out a variety of administrative tasks, including writing accurately, clearly and concisely.
• Ability to communicate with people effectively, courteously and with respect face to face, over the phone and online.
• Ability to record information clearly and accurately to pass on to others.
• Ability to apply confidentiality and discretion in an office environment.
• Basic IT skills, including email, Microsoft Word documents and Microsoft Excel data entry.
• Ability to carry out general administrative duties such as filing, photocopying, arranging meetings and ordering supplies.
• Ability to work well with your team, knowing how to support colleagues as appropriate.
• Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
• Ability to identify problems using your own initiative and to solve these by finding and proposing the most practical solution.

Responsibilities

• Provide information, advice and administrative support to students, staff and visitors.
• Manage a range of enquiries and maintain records and systems.
• Coordinate appointments and bookings and support the delivery of student services and events.

Skills

Customer service

Administrative tasks

IT skills

Microsoft Office

Record keeping

Teamwork

workload management

Tools

Microsoft Word

Microsoft Excel

Email

Job description

We are seeking a friendly, organised and customer-focused Hyb Assistant to join our Education Operations team.

As a key first point of contact, you will provide information, advice and administrative support to students, staff and visitors, helping to ensure an excellent student experience. You will manage a range of enquiries, maintain records and systems, coordinate appointments and bookings, and support the delivery of student services and events.

You will have excellent communication and customer service skills, strong organisational and administrative abilities, and good IT skills, including Microsoft Office. We are looking for someone who can work effectively in a busy environment, collaborate positively with colleagues, and take a proactive and professional approach to supporting students and delivering high-quality services. Previous experience in a customer service or administrative role would be advantageous.

Hybs are located at Cathay’s, Newport Road and Heath Park sites. The exact locations available will be discussed at the interview stage.

There are 2 part-time posts available, both fixed-term for 12 months (17.5 hours per week and 30 hours per week).

Salary £25,754 - £26,615 per annum, pro rata for hours worked (Grade 3)

Date advert posted: Tuesday, 03 November 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We especially welcome and encourage applications from those under-represented groups within the University workforce, such as those who identify as LGBT+, Ethnic Minority or those with disabilities. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

• Ability to carry out a variety of administrative tasks, including writing accurately, clearly and concisely.
• Ability to communicate with people effectively, courteously and with respect face to face, over the phone and online.
• Ability to record information clearly and accurately to pass on to others.
• Ability to apply confidentiality and discretion in an office environment.
• Basic IT skills, including email, Microsoft Word documents and Microsoft Excel data entry.
• Ability to carry out general administrative duties such as filing, photocopying, arranging meetings and ordering supplies.
• Ability to work well with your team, knowing how to support colleagues as appropriate.
• Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
• Ability to identify problems using your own initiative and to solve these by finding and proposing the most practical solution.