Part-Time Debt Advisor - Compassionate Financial Coach

NFP People; Milton Keynes; Ibrido; GBP 11.000 - 14.000; Part-time

Descrizione del lavoro

NFP People in Milton Keynes is seeking a compassionate Debt Adviser to help clients take control of their finances and work toward debt-free futures. The part-time role (18 hours/week) is based mainly in the office with some remote working, and a 12-month contract with potential extension.

You will build trusting relationships, assess client needs, and implement practical debt solutions while supporting budgeting and record-keeping. Training toward Level 3 and Level 4 qualifications is provided.

Competenze

• You will bring empathy, professionalism and a methodical approach, with the confidence to support people experiencing challenging circumstances.
• You will have strong communication and interpersonal skills, including the ability to work sensitively with vulnerable clients and liaise assertively with creditors.
• You will have good attention to detail, numeracy and literacy.
• You will be confident using Microsoft Office applications and web-based systems.
• You will be able to work independently and collaboratively, maintaining appropriate professional boundaries.
• You will be flexible, self-motivated and able to travel to different locations.
• You will have a commitment to confidentiality, honesty and integrity.

Mansioni

• Understanding clients' financial circumstances, debt problems and wider support needs.
• Agreeing and implementing suitable debt solutions and providing budgeting support.
• Supporting clients throughout their case, including responding to correspondence and calls.
• Providing information and tools to help clients make informed financial decisions.
• Signposting or referring clients to other services where appropriate.
• Maintaining accurate, confidential records using an online case management system.
• Supporting outreach drop-in sessions and helping supervise and train volunteer advisers.

Conoscenze

Strong communication

Interpersonal skills

Numeracy

Literacy

Travel flexibility

Formazione

Level 3 Generalist Debt Advice

Level 4 Casework/Specialist Debt Advice

Strumenti

Microsoft Office

Online case management system

Web-based systems

Descrizione del lavoro

NFP People in Milton Keynes is seeking a compassionate Debt Adviser to help clients take control of their finances and work toward debt-free futures. The part-time role (18 hours/week) is based mainly in the office with some remote working, and a 12-month contract with potential extension.

You will build trusting relationships, assess client needs, and implement practical debt solutions while supporting budgeting and record-keeping. Training toward Level 3 and Level 4 qualifications is provided.