Part-Time Debt Adviser (Remote Possible)

MK Money Lifeline; Milton Keynes; Ibrido; GBP 11.000 - 14.000; Part-time

Descrizione del lavoro

MK Money Lifeline is seeking a compassionate Debt Adviser to help clients take control of their finances and reduce debt. The role involves building trust with clients, identifying practical solutions, and working with staff and volunteers to deliver guidance and support.

You will provide budgeting support, respond to client queries, and maintain records while adhering to confidentiality. The position requires a flexible, travel-ready approach and DBS/safeguarding checks.

Competenze

• Empathy and professional approach when supporting people in financial difficulty.
• Ability to manage sensitive information with confidentiality and integrity.
• Strong numeracy skills and attention to detail; able to interpret financial data.

Mansioni

• Understand clients’ financial circumstances and debt problems.
• Agree and implement suitable debt solutions and budgeting support.
• Support clients throughout their case and respond to correspondence and calls.
• Provide information and tools to help clients make informed financial decisions.
• Signpost or refer clients to other services as appropriate.
• Maintain accurate, confidential records using an online case management system.
• Support outreach drop-in sessions and supervise/train volunteer advisers.

Conoscenze

Empathy

Communication skills

Interpersonal skills

Numeracy

Literacy

MS Office

Teamwork

Travel flexibility

Formazione

Level 3 Generalist Debt Advice

Level 4 Casework/Specialist Debt Advice

Strumenti

Microsoft Office

Online case management system

Web-based systems

Descrizione del lavoro

MK Money Lifeline is seeking a compassionate Debt Adviser to help clients take control of their finances and reduce debt. The role involves building trust with clients, identifying practical solutions, and working with staff and volunteers to deliver guidance and support.

You will provide budgeting support, respond to client queries, and maintain records while adhering to confidentiality. The position requires a flexible, travel-ready approach and DBS/safeguarding checks.