Money Adviser – FCA-Regulated Debt Help (Hybrid/Remote)

Citizens Advice Ltd; Buxton, Chesterfield, Ilkeston, Matlock; Ibrido; GBP 27.000 - 30.000; Tempo pieno

Descrizione del lavoro

Citizens Advice Ltd is expanding its Money Advice team and seeks motivated individuals to provide FCA-regulated money advice to people facing debt across England and Wales. The role is full-time, permanent, 37 hours per week, with a hybrid mix of home and office working in Buxton, Chesterfield, Ilkeston or Matlock.

Training and full support are provided, including the Money Advice Learning Plan for trainees.

Competenze

• Excellent communication skills – both written and verbal.
• A non-judgemental, empathetic approach to people (essential)
• Strong IT and digital skills, with the ability to learn new systems quickly (essential)
• A commitment to working to performance targets and KPIs (essential)
• Experience in providing FCA-regulated money advice (preferred)
• A solid understanding of the current welfare benefits system (preferred)

Mansioni

• Deliver high-quality, FCA-regulated money advice to individuals in financial difficulty.
• Work as part of a new Money Advice team providing support to people across England and Wales.
• Full training and support will be provided, including completion of the Money Advice Learning Plan for trainees.

Conoscenze

Communication skills

Empathy

IT & digital skills

Target-focused

FCA-regulated money advice

Welfare benefits knowledge

Descrizione del lavoro

Citizens Advice Ltd is expanding its Money Advice team and seeks motivated individuals to provide FCA-regulated money advice to people facing debt across England and Wales. The role is full-time, permanent, 37 hours per week, with a hybrid mix of home and office working in Buxton, Chesterfield, Ilkeston or Matlock.

Training and full support are provided, including the Money Advice Learning Plan for trainees.