Remote Specialist Debt Adviser - Support Frontline Advisors

Homeless Link; Manchester, Birmingham, Sheffield; À distance; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

30 days annual leave (pro rata)

Pension

Interest free travel loans

Employee assistance programme

Résumé du poste

Shelter is recruiting a Specialist Debt Adviser to support client-facing debt advisers with complex cases and provide up-to-date guidance on debt regulation and policy. The role is home-based with occasional travel to Manchester, Birmingham or Sheffield.

You will handle phone and email enquiries, produce written and online resources, and help prioritise workloads while promoting user-focused debt advice across England and Wales.

Qualifications

• Experience providing specialist level debt advice.
• Ability to translate complex language into clear guidance for advisers and other audiences.
• Experience producing written and online resources, including guidance documents and webinars.

Responsabilités

• Handle phone and email enquiries to the service.
• Produce written content and online resources with updates on debt regulation and policy.
• Prioritise emergency enquiries and manage workload.

Connaissances

Debt advice

User-focused approach

Writing skills

Outils

Microsoft Office

Case management systems

Description du poste

Shelter is recruiting a Specialist Debt Adviser to support client-facing debt advisers with complex cases and provide up-to-date guidance on debt regulation and policy. The role is home-based with occasional travel to Manchester, Birmingham or Sheffield.

You will handle phone and email enquiries, produce written and online resources, and help prioritise workloads while promoting user-focused debt advice across England and Wales.