Part-Time Data & Communications Administrator

Change Grow Live; Liverpool City Region; On-site; Confidential; Part time

Benefits offered by this job

25 days holiday

Wellness hour

Pension scheme

Discounts

Friendly team

Training & progression

Job summary

Change Grow Live in Merseyside is seeking a part-time Data Administrator to support service users by answering calls, managing emails, processing referrals, and monitoring datasets. The role requires strong MS Office skills and a friendly, welcoming approach.

The position offers part-time hours (15 per week) with pro rata salary guidance and opportunities to contribute to a supportive team. DBS clearance will be required, and a pension scheme is provided alongside various employee benefits.

Qualifications

• Knowledge of general office procedures and minute-taking experience.
• Skilled in word processing, Excel spreadsheets, and data entry.
• Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: confident and effective verbal and written communication skills.
• Empathetic and non-judgemental attitude toward those accessing our service.
• Team-oriented and flexible work approach.

Responsibilities

• First Point of Contact: Ensure telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously.
• Initial Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and callers.
• System Support: Support with systems to ensure targets and aims of the project are met, and the highest standards underpin the work.
• Communication: Maintain communications for lone workers on outreach appointments, to ensure safety whilst working in the community.
• Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective level of communication.

Skills

Office Skills

IT Proficiency

Interpersonal Skills

Confidentiality

Communication

Professional Attitude

Team Player

Tools

Microsoft Word

Excel

Data entry systems

Job description

Change Grow Live in Merseyside is seeking a part-time Data Administrator to support service users by answering calls, managing emails, processing referrals, and monitoring datasets. The role requires strong MS Office skills and a friendly, welcoming approach.

The position offers part-time hours (15 per week) with pro rata salary guidance and opportunities to contribute to a supportive team. DBS clearance will be required, and a pension scheme is provided alongside various employee benefits.