Data Administrator

Change Grow Live; Liverpool City Region; On-site; Confidential; Part time

Benefits offered by this job

25 days holiday

Wellness hour

Pension scheme

Discounts

Friendly team

Training & progression

Job summary

Change Grow Live in Merseyside is seeking a part-time Data Administrator to support service users by answering calls, managing emails, processing referrals, and monitoring datasets. The role requires strong MS Office skills and a friendly, welcoming approach.

The position offers part-time hours (15 per week) with pro rata salary guidance and opportunities to contribute to a supportive team. DBS clearance will be required, and a pension scheme is provided alongside various employee benefits.

Qualifications

• Knowledge of general office procedures and minute-taking experience.
• Skilled in word processing, Excel spreadsheets, and data entry.
• Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication: confident and effective verbal and written communication skills.
• Empathetic and non-judgemental attitude toward those accessing our service.
• Team-oriented and flexible work approach.

Responsibilities

• First Point of Contact: Ensure telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously.
• Initial Screening: Undertake initial screening for risk level, crime, and abuse type of referrals and callers.
• System Support: Support with systems to ensure targets and aims of the project are met, and the highest standards underpin the work.
• Communication: Maintain communications for lone workers on outreach appointments, to ensure safety whilst working in the community.
• Appointment Coordination: Day-to-day appointments of staff, ensuring a high and effective level of communication.

Skills

Office Skills

IT Proficiency

Interpersonal Skills

Confidentiality

Communication

Professional Attitude

Team Player

Tools

Microsoft Word

Excel

Data entry systems

Job description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for Data Administrator who’ll work closely alongside our team to support our new and existing service users by answering phone calls, managing our email inbox, processing referrals, and managing/monitoring datasets. We’re looking for someone with great communication and Microsoft Office skills to help us provide a friendly, enthusiastic and welcoming service.

Where

Merseyside

Part Time Hours

15 per week

Salary and working arrangements

• Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

About the role

• First Point of Contact Ensure that telecommunications from service users, public enquiries, external agencies, and CGL staff are dealt with promptly, professionally, and courteously
• Inital Screening Undertake initial screening for risk level, crime, and abuse type of referrals and callers.
• System Support Support with systems to ensure the targets and aims of the project are met, and the highest possible professional standards underpin the work.
• Communication Maintain communications for lone workers on outreach appointments, to ensure safety whilst working in the community.
• Appointment Coordination Day-to-day appointments of staff, ensuring a high and effective level of communication.

About You

• Office Skills Knowledge of general office procedures and minute-taking experience.
• IT Proficiency Skilled in word processing, Excel spreadsheets, and data entry.
• Interpersonal Skills Effective interpersonal skills and a willingness to work flexibly as part of a team.
• Confidentiality Ability to maintain confidentiality and respond appropriately to requests for assistance.
• Communication Confident and effective verbal and written communication skills.
• Professional Attitude Empathetic and non-judgemental attitude toward those accessing our service.
• Team Player Ability to work flexibly as a team member.

What we will give to you

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

CGL are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service users’ benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.

All applications for this post will be subject to Basic DBS clearance

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CGL SPOT (20) (£26,296.03 - £26,296.03)

N/A - Outside London Weighting Area

18/9/2026

Alexandra Lowry | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.