Part Time Customer Service Advisor

Confidential; North East; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Weekly pay

Monthly bonus

Company pension

Extra annual leave

Free on-site parking

Casual dress

Job summary

Confidential is recruiting part-time Customer Service Advisors to support customers when something goes wrong at home, from boilers to burst pipes, providing fast, reliable assistance in a busy call-centre. You will take inbound and outbound calls, log claims, arrange engineer visits, and keep customers updated while coordinating with engineers.

The role requires quick learning, strong communication, and the ability to work Fridays and Saturdays 8:00am–6:00pm.

Qualifications

• Self-motivated with the ability to learn new systems quickly.
• Positive, helpful attitude with a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confident using computers and managing several tasks at once.
• Reliable and able to work in a fast-paced environment.

Responsibilities

• Take inbound and outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Skills

Self-motivation

Learn quickly

Positive attitude

Strong communication

Attention to detail

Numerate/computer-savvy

Reliability

Weekend availability

Tools

Call center systems

Job description

Zenith are working with our client who are looking to recruit multiple part time Customer Service Advisors to support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment.

Duties & responsibilities

• - Take inbound and make outbound calls, with no cold calling.
• - Log claims accurately and arrange engineer visits.
• - Keep customers updated and help ensure repairs progress efficiently.
• - Recognise when customers need additional support and respond with care.
• - Work with colleagues, clients and engineers to deliver excellent customer service.

The Person we are looking for

• - A self-motivated approach and the ability to learn new systems and processes quickly.
• - A positive, helpful attitude and a willingness to take ownership.
• - Strong communication skills and attention to detail.
• - Confidence using computers and managing several tasks at once.
• - Reliability and the ability to work in a fast-paced environment.
• - Availability to work every Friday and Saturday, from 8:00am to 6:00pm.
• - Commitment to attending and completing all mandatory training.

Working hours

This is a part-time role working two fixed days each week:

• - Friday: 8:00am 6:00pm.
• - Saturday: 8:00am 6:00pm.

Benefits

• - Weekly pay every Friday.
• - Monthly performance-based bonus scheme.
• - Company pension.
• - Additional annual leave as your length of service increases.
• - Free on-site parking.
• - Casual dress.