Part-Time Customer Service Advisor - Fast-Paced Home Support

Confidential; North East; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Weekly pay

Monthly bonus

Company pension

Free on-site parking

Casual dress

Job summary

Zenith, in partnership with a UK client, is recruiting multiple part-time Customer Service Advisors to assist customers with home emergencies, from boilers to burst pipes. You will work in a busy call centre, taking ownership and delivering attentive service.

You must be available on Fridays and Saturdays, 8:00am to 6:00pm, with a fixed training week from Monday 16 November to Friday 20 November 9:30am to 4:30pm. Weekly pay, a pension, and a performance bonus are among the benefits.

Qualifications

• Previous call-centre experience.
• Self-motivated and quick to learn new systems/processes.
• Willingness to take ownership and work in a busy environment.

Responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Skills

Call-centre experience

Self-motivated

Communication skills

Job description

Zenith, in partnership with a UK client, is recruiting multiple part-time Customer Service Advisors to assist customers with home emergencies, from boilers to burst pipes. You will work in a busy call centre, taking ownership and delivering attentive service.

You must be available on Fridays and Saturdays, 8:00am to 6:00pm, with a fixed training week from Monday 16 November to Friday 20 November 9:30am to 4:30pm. Weekly pay, a pension, and a performance bonus are among the benefits.