Customer Services Advisor

EVH; Glasgow; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Annual leave

Wellbeing support

Inclusive workplace

Zusammenfassung

Provanhall Housing Association (PHA) in Glasgow is recruiting a full-time Customer Services Advisor to support the delivery of customer service excellence and smooth day-to-day operations across the organisation. This is a busy, front-facing role where you’ll be the welcoming face of our office, helping tenants, owners, visitors and colleagues feel supported and informed.

You’ll provide essential administrative, customer engagement and governance support that keeps our services running

Aufgaben

• This is a busy, front-facing role where you’ll be the welcoming face of our office, helping tenants, owners, visitors and colleagues feel supported and informed.
• You’ll provide essential administrative, customer engagement and governance support that keeps our services running effectively.

Jobbeschreibung

Hours: Full Time (31.5 hours per week), Monday - Friday.

About the Role

Provanhall Housing Association (PHA) is recruiting a full-time Customer Services Advisor to support the delivery of customer service excellence and smooth day‑to‑day operations across the organisation.

This is a busy, front-facing role where you’ll be the welcoming face of our office, helping tenants, owners, visitors and colleagues feel supported and informed. You’ll work within a small, friendly team and provide essential administrative, customer engagement and governance support that keeps our services running effectively.

Every day is different, and we’re looking for someone who brings care, accuracy, professionalism and a calm approach to their work.

What We Offer

At PHA, your contribution is seen and valued. We offer one of the strongest staff benefits packages in the sector, including: A 31.5-hour working week (office closes at 12:30pm on Fridays), enhanced flexibility, 40 days equivalent annual leave, wellbeing support, and a positive, inclusive culture that invests in its people.

This is an excellent opportunity to develop your skills in customer service, governance support and housing administration while helping us deliver safe, warm, sustainable homes for our community.

Competencies & Behaviours

All staff are expected to demonstrate the competencies and behaviours set out for their role and grade. These are detailed in the Job Description and will form part of the assessment process.