Part-Time Customer Service & Admin Advisor

Beyond Housing; Whitby; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Agile working – up to two days from0h

Generous holiday entitlement

Real Living Wage commitment

Cycle to work scheme

Health cash plan

Job summary

Beyond Housing in Whitby is seeking a part-time Customer Service Advisor to join the team, carrying out a range of administrative tasks and being the first point of contact for customers, delivering an excellent and efficient service.

You will be resilient, professional and friendly, able to handle calls, face-to-face contact, and a wide range of enquiries from payments to repairs and tenancy management, in a fast-paced environment.

Qualifications

• Experience in customer service is preferred.
• Excellent communication skills in person and over the phone are essential.
• Able to manage multiple administrative tasks and keep information accurate.

Responsibilities

• Serve as the first point of contact for Beyond Housing customers.
• Carry out administrative tasks and support payments, repairs, and tenancy management.
• Handle a range of enquiries through multiple channels, including phone and face‑to‑face interactions.

Skills

Customer service

Communication

Organisational skills

Job description

Beyond Housing in Whitby is seeking a part-time Customer Service Advisor to join the team, carrying out a range of administrative tasks and being the first point of contact for customers, delivering an excellent and efficient service.

You will be resilient, professional and friendly, able to handle calls, face-to-face contact, and a wide range of enquiries from payments to repairs and tenancy management, in a fast-paced environment.