Customer Service Advisor

Adecco; Dundee; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Colleague restaurant

Free on-site parking

Hybrid working model

Job summary

Adecco Group UK & Ireland is hiring a Customer Service Representative in Dundee, offering hybrid work from Dryburgh Industrial Estate with a home-based option. You will handle inquiries, provide delivery updates, and contribute to a positive customer experience.

Join a dynamic team with full on-site training for 6 weeks, 35 hours per week, and a temporary ongoing contract. Competitive pay and benefits accompany a supportive, inclusive culture.

Qualifications

• Customer service mindset with a passion for helpful support.
• Excellent communication and a friendly telephone manner.
• Basic IT skills and ability to learn new systems.
• Ability to multitask and prioritise in a busy call centre.
• Proactive problem-solving to resolve issues quickly.
• Flexibility to work weekends and evenings.

Responsibilities

• Provide outstanding service over the phone and handle queries with empathy.
• Assist customers with order queries, deliveries, product information.
• Resolve complaints promptly to turn negatives into positives.
• Utilise state-of-the-art systems to process requests and maintain records.
• Collaborate with team members and other departments for seamless support.
• Follow Business Code of Conduct with integrity.

Skills

Customer service

Phone support

Communication skills

Basic IT skills

MS Office

Multitasking

Problem solving

Flexibility

Job description

Customer Service Representative

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

If so, we have the perfect opportunity for you to shine as a Customer Service Representative!

Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern)

Pay Rate: £13.98

Enhanced: £16.23 (hours worked 20:00 - 00:00)

Sunday's: £17.48

Sunday's after 8pm - Midnight £19.73

Overtime/Bank Holidays - £20.97

Overtime/Bank Holidays 8pm - Midnight - £23.22

Hours: Full time, 5 days, 35 hours per week

Shifts between the hours of:

• Early Shift Pattern -hours between 7:00 - 17:00
• Late Shift Pattern - hours between 13:00 - 23:00

All Shift will have Flex start times within 45 min window.

Shifts and Start time will be provided 4 weeks in advanceTraining:

Office based on site for the first 6 weeks

Duration: Temporary Ongoing Contract

Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers.

As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do.

What You'll Do:

• Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism.
• Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
• Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
• Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
• Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
• Follow our Business Code of Conduct and always act with integrity and due diligence.

What We're Looking For:

• A genuine passion for delivering exceptional customer service that leaves a lasting impression.
• Excellent communication skills and a friendly, approachable demeanour over the phone.
• Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
• Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
• Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
• Flexibility to work various shifts, including weekends and evenings.

What we can offer to you:

• Join a company that values diversity, inclusively, and work-life balance.
• Benefit from comprehensive training and ongoing support to excel in your role.
• Enjoy excellent career progression opportunities.
• Receive competitive pay and exciting benefits.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• A flexible Hybrid working model.
• Access to an on-site Gym and Colleague Restaurant.
• Free on-site parking.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Adecco Group UK & Ireland is an Equal Opportunities Employer.