Customer Service Assistant-NorthLink Ferries

Serco; Stromness; On-site; GBP 25,446 - 31,101; Full time

Benefits offered by this job

Pension scheme

Annual leave

Health plans

Flu vaccines

Discounts

Diversity & inclusion

Training & coaching

Job summary

NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH, is seeking a Customer Service Assistant for a full-time, permanent role offering 35 hours per week and a salary of £28,274.40 per annum pro rata plus benefits.

You will handle reservations by phone, email and in person, assist with check-in and boarding, and support the department to deliver high-quality passenger service. You will be a team player, proactive and committed to Serco values.

Qualifications

• Ability to communicate well with the public and team members.
• Comfortable using a phone and computer system.
• A team player with a can-do attitude and ownership of personal development.

Responsibilities

• Make customer reservations by telephone, email and in person.
• Assist with check-in and boarding.
• Support the effective running of the department.

Skills

Customer service

Communication

Teamwork

Initiative

Job description

Customer Service Assistant

NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH

Full Time, Permanent role – 35 hours per week Monday to Sunday – £28,274.40 per annum pro rata plus benefits.

Do you enjoy working with the public and want practical training, development and progression within a customer‑focused environment? We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy terminal, you’ll be part of the Customer Service team, delivering high‑quality service to passengers.

In this role you will make customer reservations by telephone, email and in person, assist with check‑in and boarding, and support the effective running of the department. You will adhere to the business’s Health, Safety and Environment policy and be committed to delivering excellent customer service while following standards and maintaining good organisational skills. The ideal candidate is a team player with a can‑do attitude, takes initiative and ownership of personal development, and is committed to Serco’s values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members, and be confident using a phone and computer system.

What We Offer

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme
• 25 days annual leave plus bank holidays (pro rata)
• Tax‑free Employee Assistance Programme, simply health plans, annual leave purchase scheme and free flu vaccines
• Discounts: mobile phone, cinema, leisure and hospitality
• Supportive culture and commitment to diversity and inclusion
• Interesting and enjoyable work
• Professional and personal development with training and coaching opportunities

Equality and Inclusion

We are proud to be a Disability Confident Leader and holder of the Gold Inclusive Employer Standard. We encourage applications from a diverse candidate pool and will make reasonable adjustments at interview and through employment as needed. We support fair access to employment for those with unspent criminal convictions where applicable.