Customer Service Administrator

Tagged Resources Ltd; Manchester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Staff discount

Free on-site parking

Near Parkway Metrolink stop

Friendly working environment

Career progression opportunities

Job summary

Tagged Resources Ltd. is seeking a Customer Business Administrator to nurture and develop key customer accounts across Healthcare, Teamwear and University sectors. You will be the main contact for queries, manage renewals, place orders, and coordinate UK deliveries while expanding partnerships.

The role emphasizes a proactive, customer-centric approach, with strong Excel and ERP knowledge preferred. A fast-paced, team-oriented environment offers career progression within the Group.

Qualifications

• Bright, confident and a quick learner.
• Excellent people skills and comfortable with all levels.
• Driven, enthusiastic and keen to get things done.
• Customer-focused with ability to build relationships.
• Highly organised with ability to manage several priorities.
• IT literate with good Excel knowledge; ERP experience advantageous.
• Experience in customer service or account management beneficial.

Responsibilities

• Build and develop relationships with Healthcare, Teamwear and University/College customers.
• Act as principal point of contact for queries and resolve issues promptly.
• Develop relationships with prospective colleges and secure partnerships.
• Manage account renewals and ongoing customer aftercare.
• Place, monitor and track customer orders through to delivery.
• Coordinate UK and international deliveries and manage delivery schedules.
• Liaise with internal teams to ensure customer requirements are met.
• Prepare quotations and estimates.
• Take ownership of issues and see them through to resolution.

Skills

Quick learner

People skills

Proactivity

Customer-focused

Organised multitasker

Problem solver

Strong communicator

Initiative

Excel knowledge

ERP experience

Customer service exp

Tools

ERP system

Job description

Our client is a well-established and highly successful business, renowned for delivering high-quality garments across the Healthcare, Corporate Wear, Workwear, and Sportswear sectors are looking for a Customer Business Administrator to join a growing team.

Alongside its garment division, the company also operates an integrated advertising and marketing agency and a fast-growing fitness racing business.

The company combines the stability and experience of an established organisation with an ambitious, forward-thinking approach. This creates exciting opportunities for bright and driven individuals looking to develop their careers within a growing business.

Due to continued growth, we are looking for a bright, motivated and outgoing individual with energy, personality and a genuine enthusiasm for working with people.

You will need to be a quick learner, capable of developing a strong understanding of the business, its products, customers and supply chain. You will be responsible for managing and developing established customer accounts, while also identifying and pursuing new business relationships and opportunities.

For someone with the right ability, attitude and ambition, this role offers genuine scope to develop, take on greater responsibility and progress within the Group.

Key Responsibilities

• Build and develop relationships with key Healthcare, Teamwear and University and College customers
• Act as a principal point of contact for customers, dealing with queries and resolving issues promptly
• Develop relationships with prospective colleges and secure new partnerships
• Manage account renewals and ongoing customer aftercare
• Place, monitor and track customer orders through to delivery
• Coordinate UK and international deliveries and manage delivery schedules
• Liaise closely with internal teams to ensure customer requirements are met
• Prepare quotations and estimates
• Take ownership of issues and see them through to resolution

Skills & Experience

• Bright, confident and a quick learner
• Lively, outgoing and comfortable dealing with people at all levels
• Driven, enthusiastic and keen to get things done
• Naturally customer-focused and able to build strong relationships
• Highly organised and capable of managing several priorities
• Logical, practical and a good problem solver
• A clear and confident communicator
• Comfortable taking responsibility and using their own initiative
• IT literate, with a good working knowledge of Excel; ERP experience would be an advantage
• Previous experience in customer service, account management or a similar commercial role would be beneficial, but attitude, aptitude and potential are equally important to us.

Benefits

• 20 days' holiday plus bank holidays, with an additional loyalty-based holiday scheme
• Staff discount on products
• Free on-site parking
• Approximately 400 metres from the Parkway Metrolink stop
• Friendly and professional working environment
• Varied, fast-paced role with genuine opportunity for career progression