Part-Time Customer Resolution Specialist

Arcus FM; Redditch; On-site; GBP 26,000 - 32,000; Part time

Benefits offered by this job

4% bonus

25 days annual leave

Group personal pension (5-6%)

Life Assurance

Training Sponsorship

Discounts & vouchers

Job summary

Arcus FM in Redditch is hiring a part-time Customer Resolution Agent to handle escalations and complaints across calls, emails and other channels. The role is 20 hours per week, with shifts 7am–7pm over 7 days, offering a pro rata salary of £29,256 depending on experience.

You will manage end-to-end investigations, keep systems updated, and strive to resolve issues within SLAs. The ideal candidate is a confident, empathetic communicator with strong time management, attention to detail and a

Qualifications

• Confident, self-motivated, empathetic with strong communication skills.
• Detail-conscious with a focus on high-quality customer service.
• Able to handle sensitive/confidential information across multiple IT systems under deadlines.

Responsibilities

• Act as the first point of contact for escalations and complaints via calls, emails, and other channels.
• Own end-to-end work order complaint/escalation journey and ensure resolution within SLAs.
• Update all systems with notes and progress so colleagues can pick up work seamlessly.
• Identify root causes and provide solutions to recurring issues.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Job description

Arcus FM in Redditch is hiring a part-time Customer Resolution Agent to handle escalations and complaints across calls, emails and other channels. The role is 20 hours per week, with shifts 7am–7pm over 7 days, offering a pro rata salary of £29,256 depending on experience.

You will manage end-to-end investigations, keep systems updated, and strive to resolve issues within SLAs. The ideal candidate is a confident, empathetic communicator with strong time management, attention to detail and a