Helpdesk Team Manager — Maintenance Operations Lead

Arcus FM; Redditch; Presencial; GBP 32 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

4% bonus

25 days annual leave

Group pension scheme

Life Assurance

Training sponsorship

Discounts & financial aid

Resumo da oferta

Arcus FM Limited in Redditch is seeking a Team Manager to lead a desk of about 15 agents, coaching and guiding day-to-day operations to ensure high-quality service and SLA achievement.

You will manage performance against KPIs, report to senior management, and coordinate reactive and planned maintenance with cross-functional colleagues, while driving continuous improvement and customer satisfaction.

Qualificações

• Minimum 5 GCSEs at grade C/4 or above, including English and Maths.
• Experience supervising a team in a call centre or customer service environment.
• Strong communication, stakeholder management and organisational skills.

Responsabilidades

• Supervise receipt, processing, prioritisation, and scheduling of maintenance work orders to meet service levels.
• Escalate operational issues and support the Operations Manager as required.
• Lead regular team huddles and provide updates to the Management Team.

Conhecimentos

People management

Communication

Problem solving

Performance management

Formação académica

GCSEs incl English & Maths

Ferramentas

FM software

Descrição da oferta de emprego

Arcus FM Limited in Redditch is seeking a Team Manager to lead a desk of about 15 agents, coaching and guiding day-to-day operations to ensure high-quality service and SLA achievement.

You will manage performance against KPIs, report to senior management, and coordinate reactive and planned maintenance with cross-functional colleagues, while driving continuous improvement and customer satisfaction.