Workforce Scheduler & KPI/SLA Expert

Arcus FM; Redditch; Presencial; GBP 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

4% bonus

25 days annual leave

Pension scheme

Life Assurance

Training sponsorship

Discounts & vouchers

Resumo da oferta

Arcus FM Limited in Redditch is seeking an experienced Workforce Scheduling Controller for a 6-month FTC. You will join our Central Operations Planning team to schedule engineers across multiple clients, ensuring workloads align with agreed SLAs and KPIs.

The role is 40 hours per week, 7am–7pm across seven days. You must be proactive, resilient, and able to balance urgent deployments with planning efficiency, while maintaining excellent customer service.

Qualificações

• Experience in scheduling engineers to meet SLAs and KPIs.
• Strong administrative and time-management skills.
• Ability to work independently in a fast-paced environment.
• Experience in facilities management is a plus.

Responsabilidades

• Schedule engineers to meet client SLAs and KPIs.
• Coordinate between field engineers and client premises to allocate skilled engineers.
• Prioritize jobs based on location, skill requirements, and urgency.
• Handle urgent deployments and high-pressure scheduling with a customer-focused approach.

Conhecimentos

Scheduling knowledge

Administrative skills

Time management

Stakeholder communication

Process improvement

Ferramentas

Scheduling software

Descrição da oferta de emprego

Arcus FM Limited in Redditch is seeking an experienced Workforce Scheduling Controller for a 6-month FTC. You will join our Central Operations Planning team to schedule engineers across multiple clients, ensuring workloads align with agreed SLAs and KPIs.

The role is 40 hours per week, 7am–7pm across seven days. You must be proactive, resilient, and able to balance urgent deployments with planning efficiency, while maintaining excellent customer service.