Night-Shift Incident & Planning Liaison

Arcus FM Limited; Redditch; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Night shift premium

4% bonus

25 days annual leave

Pension matching 5-6%

Life Assurance

Training Sponsorship

Discounts & vouchers

Job summary

Arcus FM Limited is seeking a Customer Assurance Agent for our Redditch site. The role is fixed 40 hours per week from 7pm to 7am on a rota including weekends, requiring flexibility for business needs.

You will act as the bridge between our Helpdesk and Planning teams, managing multiple inboxes, addressing queries promptly, and producing MI reports that capture data on faults from major to minor incidents. You’ll report to Directors with accuracy under pressure, delivering tangible results.

Qualifications

• Exceptional customer service skills.
• Driven, and enjoys resolving complex, complicated queries.
• Good Excel skills.

Responsibilities

• Serve as the go-to between Helpdesk and Planning teams, handling multiple inboxes.
• Answer queries promptly and produce MI reports for major clients.
• Report faults from incidents, from major to minor, to Directors and stakeholders.

Skills

Customer service

Excel

Tools

Excel

Job description

Arcus FM Limited is seeking a Customer Assurance Agent for our Redditch site. The role is fixed 40 hours per week from 7pm to 7am on a rota including weekends, requiring flexibility for business needs.

You will act as the bridge between our Helpdesk and Planning teams, managing multiple inboxes, addressing queries promptly, and producing MI reports that capture data on faults from major to minor incidents. You’ll report to Directors with accuracy under pressure, delivering tangible results.