Part-Time Customer Relations Lead (Hybrid)

IRIS; Manchester; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

IRIS Software Group in the United Kingdom is seeking a Customer Relations Executive for a part-time role (3 days a week, 2 in the office). You will own customer queries, manage escalations and lead conversations to resolution while coordinating with multiple teams across IRIS.

The role emphasizes building strong customer relationships, delivering clear updates, and driving improvements in service quality. Hybrid working options are available in Manchester, Peterborough or Wigan.

Qualifications

• Previous experience in customer service or customer-facing roles.
• Ability to handle challenging conversations with customers over the phone.
• Strong communication and relationship-building skills.
• Good organisation and ability to manage multiple priorities.
• Proactive, solutions-focused with ownership mindset.
• Collaborative work with different teams to get the best outcome for the customer.

Responsibilities

• Own customer queries, complaints and escalations through to resolution.
• Manage more complex customer cases and ensure agreed actions are delivered.
• Lead customer calls and provide clear, professional updates.
• Work with internal teams to resolve issues within agreed service levels.
• Build positive customer relationships and confidently manage challenging conversations.
• Identify recurring issues and contribute to service improvements.
• Manage multiple cases and priorities effectively.

Skills

Customer service

Customer relations

Complaint handling

Phone communication

Multitasking

Job description

IRIS Software Group in the United Kingdom is seeking a Customer Relations Executive for a part-time role (3 days a week, 2 in the office). You will own customer queries, manage escalations and lead conversations to resolution while coordinating with multiple teams across IRIS.

The role emphasizes building strong customer relationships, delivering clear updates, and driving improvements in service quality. Hybrid working options are available in Manchester, Peterborough or Wigan.