Customer Relations Executive (Part-time)

Owen Thomas B Corp; Manchester; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Hybrid working

Job summary

IRIS Software Group in Manchester is seeking a Part-time Customer Relations Executive to own customer queries, complaints and escalations, coordinating with internal teams to ensure timely resolution. The role emphasises proactive communication and strong relationship-building with customers.

The position is hybrid with three days a week commitment, including two in-office days, and requires confident phone-based interactions and exceptional organisational skills.

Qualifications

• Previous experience in customer service or customer relations.
• Confident phone communication and handling challenging conversations.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and stay organised.

Responsibilities

• Own customer queries, complaints and escalations through to resolution.
• Lead customer calls and provide clear, professional updates.
• Work with internal teams to resolve issues within agreed service levels.
• Identify recurring issues and contribute to service improvements.

Skills

Customer service experience

Phone communication

Relationship-building

Organisational skills

Job description

Customer Relations Executive (Part-time) Overview

Company Name: IRIS Software Group

Job Role: Customer Relations Executive (Part-time)

Qualifications: Not specified

Category: I

Job Type: Full Time

Location: IRIS Software Group, Manchester / Manchester, Manchester, United Kingdom

The role

About IRIS

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

Part time – 3 days a week (2 in office)

Manchester, Peterborough or Wigan (Hybrid)

As a Customer Relations Executive, you’ll take ownership of customer queries, complaints and escalations, working with teams across IRIS to drive cases through to resolution.

You’ll be a key point of contact for customers, managing more complex situations, leading customer conversations and ensuring customers remain informed and supported throughout.

What You’ll Be Doing

• Own customer queries, complaints and escalations through to resolution

• Manage more complex customer cases and ensure agreed actions are delivered

• Lead customer calls and provide clear, professional updates

• Work with internal teams to resolve issues within agreed service levels

• Build positive customer relationships and confidently manage challenging conversations

• Identify recurring issues and contribute to service improvements

• Manage multiple cases and priorities effectively

What We’re Looking For

• Previous experience in customer service, customer relations, complaints or a similar customer-facing role

• Confidence speaking with customers over the phone and handling more challenging conversations

• Strong communication and relationship-building skills

• Good organisation and ability to manage multiple priorities

• A proactive, solutions-focused approach with the confidence to take ownership

• Comfortable working collaboratively with different teams to get the best outcome for the customer

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

Visa sponsorship: check with employer