Hybrid Part-Time Customer Relations Executive

Owen Thomas B Corp; Wigan; Hybrid; GBP 15,000 - 25,000; Part time

Job summary

IRIS Software Group is hiring a Part-time Customer Relations Executive to handle customer queries, complaints and escalations, guiding cases through resolution. This hybrid role supports customers in a multi-channel environment and coordinates with internal teams to maintain service levels.

You will build customer relationships, manage challenging conversations and drive improvements, with a focus on delivering excellent service.

Qualifications

• Previous experience in customer service, customer relations, complaints or a similar customer-facing role
• Confidence speaking with customers over the phone and handling more challenging conversations
• Strong communication and relationship-building skills
• Good organisation and ability to manage multiple priorities
• A proactive, solutions-focused approach with the confidence to take ownership
• Comfortable working collaboratively with different teams to get the best outcome for the customer

Responsibilities

• Own customer queries, complaints and escalations through to resolution
• Manage more complex customer cases and ensure agreed actions are delivered
• Lead customer calls and provide clear, professional updates
• Work with internal teams to resolve issues within agreed service levels
• Build positive customer relationships and confidently manage challenging conversations
• Identify recurring issues and contribute to service improvements
• Manage multiple cases and priorities effectively

Job description

IRIS Software Group is hiring a Part-time Customer Relations Executive to handle customer queries, complaints and escalations, guiding cases through resolution. This hybrid role supports customers in a multi-channel environment and coordinates with internal teams to maintain service levels.

You will build customer relationships, manage challenging conversations and drive improvements, with a focus on delivering excellent service.