Customer Relations Executive (Part-time)

Owen Thomas B Corp; Wigan; Hybrid; GBP 15,000 - 25,000; Part time

Job summary

IRIS Software Group is hiring a Part-time Customer Relations Executive to handle customer queries, complaints and escalations, guiding cases through resolution. This hybrid role supports customers in a multi-channel environment and coordinates with internal teams to maintain service levels.

You will build customer relationships, manage challenging conversations and drive improvements, with a focus on delivering excellent service.

Qualifications

• Previous experience in customer service, customer relations, complaints or a similar customer-facing role
• Confidence speaking with customers over the phone and handling more challenging conversations
• Strong communication and relationship-building skills
• Good organisation and ability to manage multiple priorities
• A proactive, solutions-focused approach with the confidence to take ownership
• Comfortable working collaboratively with different teams to get the best outcome for the customer

Responsibilities

• Own customer queries, complaints and escalations through to resolution
• Manage more complex customer cases and ensure agreed actions are delivered
• Lead customer calls and provide clear, professional updates
• Work with internal teams to resolve issues within agreed service levels
• Build positive customer relationships and confidently manage challenging conversations
• Identify recurring issues and contribute to service improvements
• Manage multiple cases and priorities effectively

Job description

Customer Relations Executive (Part-time) Overview

• Company Name: IRIS Software Group
• Job Role: Customer Relations Executive (Part-time)
• Qualifications: Not specified
• Category: I
• Job Type: Full Time
• Location: Wigan, United Kingdom

About IRIS

IRIS Software Group is one of the UK’s largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We’re a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development – and we’re growing fast.

Part time – 3 days a week (2 in office)

Manchester, Peterborough or Wigan (Hybrid)

As a Customer Relations Executive, you’ll take ownership of customer queries, complaints and escalations, working with teams across IRIS to drive cases through to resolution.

You’ll be a key point of contact for customers, managing more complex situations, leading customer conversations and ensuring customers remain informed and supported throughout.

What You’ll Be Doing

• Own customer queries, complaints and escalations through to resolution

• Manage more complex customer cases and ensure agreed actions are delivered

• Lead customer calls and provide clear, professional updates

• Work with internal teams to resolve issues within agreed service levels

• Build positive customer relationships and confidently manage challenging conversations

• Identify recurring issues and contribute to service improvements

• Manage multiple cases and priorities effectively

What We’re Looking For

• Previous experience in customer service, customer relations, complaints or a similar customer-facing role

• Confidence speaking with customers over the phone and handling more challenging conversations

• Strong communication and relationship-building skills

• Good organisation and ability to manage multiple priorities

• A proactive, solutions-focused approach with the confidence to take ownership

• Comfortable working collaboratively with different teams to get the best outcome for the customer

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.

• Growth: Continuous learning and career development opportunities.

• Belonging: A culture that celebrates diversity and empowers every individual.

If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.

Visa sponsorship: check with employer