Part-Time Customer Relations Lead — Resolve & Delight

Owen Thomas B Corp; Manchester; Hybrid; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Hybrid working

Job summary

IRIS Software Group in Manchester is seeking a Part-time Customer Relations Executive to own customer queries, complaints and escalations, coordinating with internal teams to ensure timely resolution. The role emphasises proactive communication and strong relationship-building with customers.

The position is hybrid with three days a week commitment, including two in-office days, and requires confident phone-based interactions and exceptional organisational skills.

Qualifications

• Previous experience in customer service or customer relations.
• Confident phone communication and handling challenging conversations.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities and stay organised.

Responsibilities

• Own customer queries, complaints and escalations through to resolution.
• Lead customer calls and provide clear, professional updates.
• Work with internal teams to resolve issues within agreed service levels.
• Identify recurring issues and contribute to service improvements.

Skills

Customer service experience

Phone communication

Relationship-building

Organisational skills

Job description

IRIS Software Group in Manchester is seeking a Part-time Customer Relations Executive to own customer queries, complaints and escalations, coordinating with internal teams to ensure timely resolution. The role emphasises proactive communication and strong relationship-building with customers.

The position is hybrid with three days a week commitment, including two in-office days, and requires confident phone-based interactions and exceptional organisational skills.