Part-Time Customer Experience Host

Arnold Clark Group; Nottingham; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

33 days holiday

Private healthcare

Pension scheme

Retail discounts

Job summary

Arnold Clark Nottingham Motorstore is hiring a part-time Receptionist to be the welcoming face for customers both in-store and on the phone. You will handle inquiries, greet guests, and support daily admin while upholding branch standards and a professional, friendly demeanor.

The role emphasizes delivering outstanding service, working Thursdays and Fridays 12pm–8pm, and collaborating with colleagues to create a positive customer experience.

Qualifications

• Excellent telephone manner and professional communication.
• Outstanding interpersonal skills with customers and colleagues.
• Genuine interest in delivering excellent service and going the extra mile.
• Able to work independently and as part of a team while staying organised.

Responsibilities

• Be the first point of contact for customers in person and by phone.
• Handle a high volume of calls and inquiries efficiently.
• Keep customer areas tidy and presentable; look after customers.
• Collaborate with all branches/departments to ensure smooth service.
• Go the extra mile to provide an exceptional customer experience.

Skills

Telephone manner

Interpersonal skills

Service orientation

Independence & teamwork

Organisational skills

Tools

Cisco telephony

Microsoft Office

Excel

Job description

Arnold Clark Nottingham Motorstore is hiring a part-time Receptionist to be the welcoming face for customers both in-store and on the phone. You will handle inquiries, greet guests, and support daily admin while upholding branch standards and a professional, friendly demeanor.

The role emphasizes delivering outstanding service, working Thursdays and Fridays 12pm–8pm, and collaborating with colleagues to create a positive customer experience.