Receptionist

Arnold Clark Group; Nottingham; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

33 days holiday

Private healthcare

Pension scheme

Retail discounts

Job summary

Arnold Clark Nottingham Motorstore is hiring a part-time Receptionist to be the welcoming face for customers both in-store and on the phone. You will handle inquiries, greet guests, and support daily admin while upholding branch standards and a professional, friendly demeanor.

The role emphasizes delivering outstanding service, working Thursdays and Fridays 12pm–8pm, and collaborating with colleagues to create a positive customer experience.

Qualifications

• Excellent telephone manner and professional communication.
• Outstanding interpersonal skills with customers and colleagues.
• Genuine interest in delivering excellent service and going the extra mile.
• Able to work independently and as part of a team while staying organised.

Responsibilities

• Be the first point of contact for customers in person and by phone.
• Handle a high volume of calls and inquiries efficiently.
• Keep customer areas tidy and presentable; look after customers.
• Collaborate with all branches/departments to ensure smooth service.
• Go the extra mile to provide an exceptional customer experience.

Skills

Telephone manner

Interpersonal skills

Service orientation

Independence & teamwork

Organisational skills

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our Nottingham Motorstore.

We offer:

• 33 days’ holiday allowance pro rata
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more

Hours:

Part time: Thursday and Friday 12pm - 8pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.