Customer Experience Host (Part-Time) Front Desk & Calls

Arnold Clark; City of Edinburgh; Sur place; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

33 days holiday with room to grow

Generous retail discounts

Private healthcare

Simplyhealth GP access 24/7

Pension scheme

Maternity and paternity packages

Training and progression

Résumé du poste

Arnold Clark in Edinburgh is seeking a Customer Experience Host at the Sighthill branch. You’ll be the welcoming face of the showroom, greeting customers in person and on the phone, delivering excellent service, and supporting daily admin tasks.

This part-time role requires a superb telephone manner, strong interpersonal skills, and the confidence to work both independently and as part of a team. The position comes with a generous benefits package including holiday allowance, pension and private

Qualifications

• Excellent telephone manner and professional phone etiquette.
• Strong interpersonal and communication skills.
• Commitment to delivering high‑quality customer service.
• Ability to work independently and as part of a team.
• Highly organised with the ability to multitask.

Responsabilités

• Acting as the first point of contact for customers, in person and on the phone.
• Managing a large volume of customer calls and enquiries efficiently.
• Ensuring customer areas are tidy and well presented.
• Collaborating with other branch departments to assist customers.
• Going the extra mile to ensure customer satisfaction.

Connaissances

Telephone manners

Interpersonal skills

Customer service

Teamwork

Organisation

Outils

Cisco telephony

Microsoft Office

Description du poste

Arnold Clark in Edinburgh is seeking a Customer Experience Host at the Sighthill branch. You’ll be the welcoming face of the showroom, greeting customers in person and on the phone, delivering excellent service, and supporting daily admin tasks.

This part-time role requires a superb telephone manner, strong interpersonal skills, and the confidence to work both independently and as part of a team. The position comes with a generous benefits package including holiday allowance, pension and private