Part-Time Customer Experience Associate - Retail Betting

William Hill PLC; Trowbridge; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Birthday day off

28 days holiday (pro rata)

Pension plan

Staff discounts

Job summary

William Hill PLC in Trowbridge is hiring a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and promote safer gambling.

You’ll also support shop opening/closing and displays, with shifts 8am–10pm on a rota basis. Salary is £12.75 per hour, with benefits including annual pay review and a birthday day off, plus pension contributions and staff discounts.

Qualifications

• Age 18+ (it’s a legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer Service

Interpersonal skills

Empathy

People person

Job description

William Hill PLC in Trowbridge is hiring a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and promote safer gambling.

You’ll also support shop opening/closing and displays, with shifts 8am–10pm on a rota basis. Salary is £12.75 per hour, with benefits including annual pay review and a birthday day off, plus pension contributions and staff discounts.