Part-Time Customer Experience Associate - Retail Betting

William Hill PLC

Trowbridge

Hybrid

GBP 15,000 - 21,000

Part time

14 days+
Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Birthday day off
28 days holiday (pro rata)
Pension plan
Staff discounts

Job summary

William Hill PLC in Trowbridge is hiring a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and promote safer gambling.

You’ll also support shop opening/closing and displays, with shifts 8am–10pm on a rota basis. Salary is £12.75 per hour, with benefits including annual pay review and a birthday day off, plus pension contributions and staff discounts.

Qualifications

  • Age 18+ (it’s a legal requirement).
  • Passion for delivering great customer service.
  • Strong interpersonal and empathy skills.
  • Ability to engage with customers from all walks of life.

Responsibilities

  • Welcoming customers with a friendly face.
  • Processing bets and assisting with customer queries.
  • Helping customers by demonstrating how to use betting terminals.
  • Building relationships with customers and providing an excellent customer service.
  • Championing safer gambling at all times.
  • Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer Service
Interpersonal skills
Empathy
People person

Job description

William Hill PLC in Trowbridge is hiring a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and promote safer gambling.

You’ll also support shop opening/closing and displays, with shifts 8am–10pm on a rota basis. Salary is £12.75 per hour, with benefits including annual pay review and a birthday day off, plus pension contributions and staff discounts.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Customer Experience Specialist (Part-Time) — Betting Retail
Customer Experience Specialist (Part-Time) — Betting Retail

William Hill PLC • Warrington

Hybrid
GBP 17,000 - 19,000
Annual pay review & bonus
28 days holiday (pro rata)
Paid birthday day off
+3
Part-Time Customer Experience Associate – Betting Shop
Part-Time Customer Experience Associate – Betting Shop

William Hill PLC • Liverpool

Hybrid
GBP 22,730,000 - 25,761,000
Customer Experience Associate – Betting Shop
Customer Experience Associate – Betting Shop

William Hill PLC • Workington

On-site
GBP 14,000 - 21,000
Annual pay review
Birthday day off
Pension matching 4%
+2
Customer Experience Advocate — Betting Shop (Part‑Time)
Customer Experience Advocate — Betting Shop (Part‑Time)

William Hill PLC • Hutton

On-site
GBP 14,000 - 21,000
Annual pay review
Bonus scheme
28 days holiday pro rata
+4
Customer Service Associate — Betting Shop (Part-Time)
Customer Service Associate — Betting Shop (Part-Time)

William Hill PLC • United Kingdom

On-site
GBP 17,000 - 21,000
Annual bonus scheme
28 days holiday (pro rata)
Birthday day off
+2
Customer Experience Advisor – Betting Shop (Part-Time)
Customer Experience Advisor – Betting Shop (Part-Time)

William Hill PLC • Greater London

On-site
GBP 17,000 - 21,000
London Location Allowance
Annual Bonus Scheme
28 Days Holiday (pro rata)
+3
Customer Service Specialist – Retail Betting (Part-Time)
Customer Service Specialist – Retail Betting (Part-Time)

William Hill PLC • Sefton

Hybrid
GBP 17,000 - 19,000
Annual pay review
Performance bonus
28 days holiday pro rata
+3
Betting Shop Customer Experience Associate (Part-Time)
Betting Shop Customer Experience Associate (Part-Time)

William Hill PLC • Harrogate

Hybrid
GBP 13,000 - 16,000
Pension plan
Annual bonus
Holiday entitlement 28 days (pro rata)
+2
Customer Experience Specialist - Betting Shop (Part-Time)
Customer Experience Specialist - Betting Shop (Part-Time)

William Hill PLC • Runcorn

On-site
GBP 14,000 - 21,000
Annual pay review
Bonus scheme
28 days holiday (pro rata)
+4
Part-Time Customer Experience Advocate (Retail)
Part-Time Customer Experience Advocate (Retail)

William Hill PLC • Newport

Hybrid
GBP 14,000 - 21,000
Annual pay review
Bonus scheme
28 days holiday pro rata
+2