Customer Experience Specialist - Betting Shop (Part-Time)

William Hill PLC; Runcorn; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension matching 4%

Staff discounts

Training and development

Job summary

William Hill PLC in Halton Road, Runcorn is seeking a part-time Customer Service Representative to welcome customers and handle bets across our shop floor. You will be responsible for processing bets, assisting with queries, and demonstrating betting terminals while championing safer gambling and delivering excellent service in a supportive team environment.

Shifts run between 8am-10pm, Monday to Sunday on a rota including evenings and weekends; benefits include annual pay review, bonus scheme,

Qualifications

• Experience in delivering friendly, customer-focused service.
• Strong interpersonal and empathy skills to engage with customers from all walks of life.
• Able to work on a rota including evenings and weekends.

Responsibilities

• Welcoming customers with a friendly face and processing bets.
• Assisting customers with queries and using betting terminals.
• Helping maintain shop displays and opening/closing activities as required.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

Betting terminals

Job description

William Hill PLC in Halton Road, Runcorn is seeking a part-time Customer Service Representative to welcome customers and handle bets across our shop floor. You will be responsible for processing bets, assisting with queries, and demonstrating betting terminals while championing safer gambling and delivering excellent service in a supportive team environment.

Shifts run between 8am-10pm, Monday to Sunday on a rota including evenings and weekends; benefits include annual pay review, bonus scheme,