Part-Time Customer Experience Associate – Betting Shop

William Hill PLC; Liverpool; Hybrid; GBP 22,730,000 - 25,761,000; Part time

Job summary

William Hill PLC in Liverpool is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop operations.

Shifts are rota-based across 8am–10pm, Monday to Sunday, including evenings and weekends. We offer benefits, development opportunities, and a supportive team culture at William Hill.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Job description

William Hill PLC in Liverpool is seeking a part-time Customer Service Representative to welcome customers, process bets, and assist with queries. You will demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop operations.

Shifts are rota-based across 8am–10pm, Monday to Sunday, including evenings and weekends. We offer benefits, development opportunities, and a supportive team culture at William Hill.