Part-Time Banking Customer Experience Advisor

Banco Santander SA; Tees Valley; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Holiday entitlement: 25 days

Dental & medical insurance

Pension contributions

Employee discounts

Job summary

Santander UK is seeking a Customer Experience Advisor based at Middlesbrough Branch, working 28 hours per week on a rota from 8am to 6pm. This 12-month Fixed Term Contract offers a busy, multi-skilled environment where you’ll help customers with everyday banking, technology support, and fraud protection.

You’ll join a close-knit team that values flexible, proactive service and opportunities to grow. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Customer focus

Teamwork

Adaptability

Flexibility

Job description

Santander UK is seeking a Customer Experience Advisor based at Middlesbrough Branch, working 28 hours per week on a rota from 8am to 6pm. This 12-month Fixed Term Contract offers a busy, multi-skilled environment where you’ll help customers with everyday banking, technology support, and fraud protection.

You’ll join a close-knit team that values flexible, proactive service and opportunities to grow. The starting salary is £25,000 with a £500 flexible benefit allowance and an 8% discretionary