Part-Time Customer Deductions & Disputes Specialist

Mayborn Group Limited; Newcastle upon Tyne; On-site; GBP 17,000 - 24,000; Part time

Job summary

Mayborn Group Limited is seeking a part-time Customer Deductions Assistant in Newcastle upon Tyne. The role supports the Accounts Receivable and Customer Deductions functions globally, handling disputes, repayments tracking, and records maintenance.

You will assist with month-end activities, reconciliations, and ad hoc investigations, contributing to accurate financial data and timely reporting. Strong Excel skills and meticulous work are essential.

Qualifications

• Previous experience in a finance administration, Accounts Receivable, Sales Ledger, Credit Control, Customer Deductions, or similar finance role.
• Strong attention to detail with a high level of accuracy with financial data and records.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent communication and relationship-building skills.

Responsibilities

• Maintain accurate and up-to-date records of customer price and shortage disputes, ensuring all claims are tracked through to resolution.
• Raise appeals against customer disputes where appropriate and monitor progress to resolution.
• Track repayments relating to customer disputes and ensure outstanding amounts are followed up and accurately recorded.
• Complete monthly customer account clean-up activities, identifying and resolving disputes.
• Maintain and reconcile customer price and shortage dispute records, ensuring customer deductions are accurately recorded.
• Maintain UK and US debit note reports, ensuring they are accurate and updated on a weekly basis.
• Track repayments and credit notes against debit notes, following up outstanding items and highlighting issues where appropriate.
• Assist with reconciliations and investigations into customer deductions, identifying discrepancies and ensuring records are kept accurate.
• Provide general administrative and transactional support to the Customer Deductions team.
• Assist with month-end activities, reporting and account reviews in line with the Group reporting timetable.

Skills

Accounts Receivable

Credit Control

Customer Deductions

Excel

Attention to detail

Communication skills

Organisational skills

Tools

Microsoft Office Suite

Job description

Mayborn Group Limited is seeking a part-time Customer Deductions Assistant in Newcastle upon Tyne. The role supports the Accounts Receivable and Customer Deductions functions globally, handling disputes, repayments tracking, and records maintenance.

You will assist with month-end activities, reconciliations, and ad hoc investigations, contributing to accurate financial data and timely reporting. Strong Excel skills and meticulous work are essential.