Part-Time Customer Care Advisor — Heartfelt Service

The West Brom; Welshpool; On-site; GBP 15,000 - 20,000; Part time

Benefits offered by this job

Holiday starting at 25 days + bank hol

Branch-based role in Welshpool

Dev opportunities

Job summary

The West Brom is seeking a Part Time Customer Service Advisor for its Welshpool Branch. The role is 25 hours per week (09.00 – 14.00 weekdays; 09.30 – 12.30 Saturdays). Salary is £17,802 per annum, with permanent contract and branch-based responsibilities.

You will support customers, answer queries, maintain knowledge of products, and help keep accounts up to date. A calm, friendly communicator with empathy and flexibility will thrive here.

Qualifications

• Role requires a consistently positive, helpful attitude and a focus on customer experience.
• Team collaboration and willingness to share ideas are valued.
• Customer-centric approach with genuine interest in helping customers.

Responsibilities

• Provide a service so good that customers tell others about us.
• Be available when customers need us, in a way that suits them.
• Handle queries about products, services or related topics with confidence.
• Support customers with accounts, keeping them updated and informed.
• Stay up to date on products and services to share knowledge.

Skills

Positive attitude

Team spirit

Customer centric

Clear communicator

Empathy

Flexibility

Tech-savvy

Great customer service

Tools

Computer systems

Job description

The West Brom is seeking a Part Time Customer Service Advisor for its Welshpool Branch. The role is 25 hours per week (09.00 – 14.00 weekdays; 09.30 – 12.30 Saturdays). Salary is £17,802 per annum, with permanent contract and branch-based responsibilities.

You will support customers, answer queries, maintain knowledge of products, and help keep accounts up to date. A calm, friendly communicator with empathy and flexibility will thrive here.