Part-Time Customer Advisor — Coventry | Help & Resolve with Care

Severn Trent; Coventry; Presencial; GBP 13 000 - 16 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Salary pro rata £14,862.53

25 days holiday + bank holidays pro_r?

Annual bonus up to £1,500

Family-friendly maternity/adoption pay

Pension contributions up to 15%

Sharesave

Training & development

Volunteering days

Resumo da oferta

Severn Trent is hiring part-time Customer Advisors to join the Operations Team in Coventry. You’ll be the first point of contact for customers, handling queries from simple to complex, and guiding them with empathy and clear communication.

The role offers flexible hours (20 hours weekly) from Monday to Friday, with a 5-week initial training block. Your success relies on excellent customer listening, rapport-building, and teamwork.

Qualificações

• Customer service or contact centre experience would be ideal.
• Natural flair for communicating and empathising with customers.
• Full training programme will be provided so you can support customers effectively.
• Right character, positivity and caring attitude are important.

Responsabilidades

• Speak with customers over the phone and resolve queries swiftly on the first contact.
• Build rapport with customers and coordinate with internal and external teams to assist.

Conhecimentos

Communicating

Empathy

Customer service

First contact handling

Descrição da oferta de emprego

Severn Trent is hiring part-time Customer Advisors to join the Operations Team in Coventry. You’ll be the first point of contact for customers, handling queries from simple to complex, and guiding them with empathy and clear communication.

The role offers flexible hours (20 hours weekly) from Monday to Friday, with a 5-week initial training block. Your success relies on excellent customer listening, rapport-building, and teamwork.