Customer Advisor Part Time (8:00am-12:00pm)

Severn Trent; Coventry; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Salary pro rata £14,862.53

25 days holiday + bank holidays pro_r?

Annual bonus up to £1,500

Family-friendly maternity/adoption pay

Pension contributions up to 15%

Sharesave

Training & development

Volunteering days

Job summary

Severn Trent is hiring part-time Customer Advisors to join the Operations Team in Coventry. You’ll be the first point of contact for customers, handling queries from simple to complex, and guiding them with empathy and clear communication.

The role offers flexible hours (20 hours weekly) from Monday to Friday, with a 5-week initial training block. Your success relies on excellent customer listening, rapport-building, and teamwork.

Qualifications

• Customer service or contact centre experience would be ideal.
• Natural flair for communicating and empathising with customers.
• Full training programme will be provided so you can support customers effectively.
• Right character, positivity and caring attitude are important.

Responsibilities

• Speak with customers over the phone and resolve queries swiftly on the first contact.
• Build rapport with customers and coordinate with internal and external teams to assist.

Skills

Communicating

Empathy

Customer service

First contact handling

Job description

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

Here at Severn Trent, we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can. Our Customer Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.

EVERYTHING YOU NEED TO KNOW

We’re looking for part-time Customer Advisors to work within our Operations Team in Coventry.

Central to this is being there for our customers when they need us the most, 365 days a year. Whether they are without water or find they have wastewater where they don’t want it, we need our Customer Service Specialists to listen, support and guide our customers through their questions from simple queries to complex complaints. Every conversation is different.

Supporting customers who might be anxious or annoyed is never easy, but it does feel good to help reassure people, diffuse problems, and explain clearly what we’re going to do to help.

Our water is vital to our customers, so we need to be around when they need us.

This role is perfect for anyone looking for greater flexibility whilst still being part of something meaningful. Working Monday to Friday, 08:00am to 12:00pm (20 hours per week), you'll enjoy a schedule that can fit around family life, caring responsibilities, studies or other commitments, whilst still giving you the opportunity to make a real difference for our customers every single day.

We are currently recruiting for you to start with us on Monday 18th January, where you will then go through a 5 week training programme (Monday to Friday, 08:00am to 12:00pm). This training will give you all the tools, knowledge and confidence you need to thrive in your new role.

Your key accountabilities in helping us will be, talking to customers over the phone, helping us resolve queries quickly, first time. Being a first-class communicator with the skills to build a rapport with customers, as well as our internal and external departments.

What You’ll Bring To The Role

Customer service or contact centre experience would be ideal, but If you have a natural flair for communicating, can empathise with customers and see how their problem could be affecting their homes, their health or their loved-ones, you’ll love this role.

We also have a comprehensive training programme that you’ll go through when you start, which will help develop your problem-solving skills and give you the full knowledge you’ll need of Severn Trent so you can support our customers.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.

What’s In It For You

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With That In Mind, Here Are Just Some Of Our Favourite's Perks That You’ll Get Being Part Of The Seven Trent Family

• A salary of £14,862.53 (pro rata) with a company pay increase each year
• 25 days holiday + bank holidays (pro rata) and the ability to buy/sell up to 5 days per year
• Annual bonus scheme (of up to £1,500, subject to eligibility and pro rata where applicable)
• Family-friendly policies (including a year off fully paid maternity and adoption leave) Leading pension scheme, we'll double your contribution (up to 15% when you contribute 7.5%)
• Sharesave, the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Two paid volunteering days per year

What’s Next

We can’t wait to hear from you.

And if your curiosity has peaked and you're wanting to find out even more, search on social media.

Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!