Evening Part-Time Customer Advisor – Water Services

Severn Trent; Coventry; On-site; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Onsite parking

Training programme

Employee benefits

Flexible schedule

Career development

Job summary

Severn Trent in Coventry is seeking a part-time Customer Advisor to support customers across our operations team. The role involves handling calls, guiding customers through queries and complaints, and providing friendly, clear service between 16:15 and 19:15 from Monday to Friday.

A comprehensive 5-week training programme starts on the first day, with free onsite parking for this shift pattern. The role emphasises empathy, excellent communication and the ability to reassure customers while

Qualifications

• Experience in customer service or contact centre environments is preferred.
• Strong verbal and written communication skills.
• Ability to empathise with customers and resolve queries calmly.

Responsibilities

• Answering customer calls and resolving queries quickly, first time.
• Build rapport with customers and collaborate with internal/external teams.
• Provide clear information and guidance to customers throughout their interaction.

Skills

Customer service

Communication

Empathy

Job description

Severn Trent in Coventry is seeking a part-time Customer Advisor to support customers across our operations team. The role involves handling calls, guiding customers through queries and complaints, and providing friendly, clear service between 16:15 and 19:15 from Monday to Friday.

A comprehensive 5-week training programme starts on the first day, with free onsite parking for this shift pattern. The role emphasises empathy, excellent communication and the ability to reassure customers while