Part-Time Customer Advisor (8am–12pm) – Flexible & Impactful

Severn Trent Plc; Coventry; Presencial; GBP 13 000 - 16 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Salary pro rata £14,862.53 (per year)

20 hours per week

Annual bonus up to £1,500

Company pension scheme

Training and development

Volunteering days

Resumo da oferta

Severn Trent Plc in Coventry is hiring a Customer Advisor for a part-time shift 08:00 to 12:00, 20 hours per week. You’ll help customers over the phone, resolve queries quickly, and build rapport with colleagues across departments.

The role includes a five-week training programme, flexible working, and a range of benefits. If you care about customers and enjoy problem solving, join our Operations Team.

Qualificações

• Experience in customer service or contact centre preferred.
• Strong communication and empathy with customers.
• Ability to resolve queries quickly, first time.
• Willingness to complete comprehensive training.

Responsabilidades

• Talk to customers over the phone and resolve queries quickly, first time.
• Build rapport with customers and internal/external departments.
• Participate in training and develop problem-solving skills.

Conhecimentos

Customer service

Empathy

Communication

Problem solving

Descrição da oferta de emprego

Severn Trent Plc in Coventry is hiring a Customer Advisor for a part-time shift 08:00 to 12:00, 20 hours per week. You’ll help customers over the phone, resolve queries quickly, and build rapport with colleagues across departments.

The role includes a five-week training programme, flexible working, and a range of benefits. If you care about customers and enjoy problem solving, join our Operations Team.