On-site Customer Advisor — Impactful Support at Leicester

Severn Trent; Leicester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary

Holiday entitlement

Annual bonus

Family leave

Pension scheme

Sharesave

Training & development

Electric vehicle scheme

Volunteering days

Job summary

Severn Trent is hiring a Customer Advisor at Leicester Water Centre to talk to customers by phone and email, resolving queries end to end with care. You’ll join a 12-person team, work 37 hours per week, with shifts 8:00–18:00, Monday to Friday, in a busy, customer-focused environment.

Starting 1 February 2027, you’ll complete a 4-week training programme and be supported to develop in a collaborative, in-person team culture that values service excellence and community impact.

Qualifications

• Talk to customers over the phone and via email, resolving queries end to end.
• Be a team player, think on your feet in a fast-paced environment, and take ownership of customer issues.
• Commit to delivering great customer service with a caring attitude and positive approach.

Responsibilities

• Talk to customers over the phone or via email to resolve queries.
• Own customer queries end to end with no hand-offs to other departments.
• Contribute to a friendly, collaborative team culture and improve service processes.

Job description

Severn Trent is hiring a Customer Advisor at Leicester Water Centre to talk to customers by phone and email, resolving queries end to end with care. You’ll join a 12-person team, work 37 hours per week, with shifts 8:00–18:00, Monday to Friday, in a busy, customer-focused environment.

Starting 1 February 2027, you’ll complete a 4-week training programme and be supported to develop in a collaborative, in-person team culture that values service excellence and community impact.