Evening Part-Time Customer Advisor (16:15–19:15)

Severn Trent Plc; Coventry; Vor Ort; GBP 10.000 - 12.000; Teilzeit

Benefits dieser Stelle

Salary pro rata £11,146.90

25 days holiday + bank holidays (pro‑r

Annual bonus up to £1,500

Family-friendly policies

Pension scheme with enhanced employer/

Sharesave scheme

Training and development

Volunteer days

Free onsite parking

Zusammenfassung

Severn Trent plc is seeking a part-time Customer Advisor to join our Operations Team in Coventry. This role requires handling customer queries with warmth and clear communication, ensuring issues are resolved efficiently over the phone.

You’ll undergo a comprehensive training programme and join a caring team that supports customers 365 days a year. The shift fits around family life and other commitments, with free onsite parking for this pattern.

Qualifikationen

• Customer service or contact centre experience would be ideal.
• Strong communication skills and the ability to empathise with customers.
• Good problem-solving abilities and a positive, caring attitude.

Aufgaben

• Talk to customers over the phone and resolve queries quickly, first time.
• Build rapport with customers and internal and external departments.
• Provide clear guidance and support to customers through complex requests.

Kenntnisse

Customer service

Communication

Empathy

Problem-solving

Caring attitude

Jobbeschreibung

Severn Trent plc is seeking a part-time Customer Advisor to join our Operations Team in Coventry. This role requires handling customer queries with warmth and clear communication, ensuring issues are resolved efficiently over the phone.

You’ll undergo a comprehensive training programme and join a caring team that supports customers 365 days a year. The shift fits around family life and other commitments, with free onsite parking for this pattern.