Customer Experience Advisor - Water Services (Leicester)

Severn Trent Plc; Leicester; Remote; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,495.68 per year

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Leading pension scheme

Sharesave

Training and development

Electric vehicle scheme

Volunteer days

Job summary

Severn Trent Plc, based in the United Kingdom, is recruiting a Customer Advisor to handle calls and emails, resolving queries with care. You will join a dedicated team at Leicester Water Centre and contribute to a culture that values customers.

The role is 37 hours per week, Monday to Friday, with a strong benefits package. Start date is 1 February 2027, with comprehensive training to support your development and success in the water utilities sector.

Qualifications

• Think on your feet in a fast-paced environment.
• Own customer queries end to end with no hand-off to another department.
• Demonstrate a caring attitude and commitment to learning and development.

Responsibilities

• Talk to customers over the phone and via email to resolve queries.
• Collaborate with other teams and suppliers as needed to help customers.

Skills

Customer service

Communication

Team player

Problem solving

Job description

Severn Trent Plc, based in the United Kingdom, is recruiting a Customer Advisor to handle calls and emails, resolving queries with care. You will join a dedicated team at Leicester Water Centre and contribute to a culture that values customers.

The role is 37 hours per week, Monday to Friday, with a strong benefits package. Start date is 1 February 2027, with comprehensive training to support your development and success in the water utilities sector.