Part Time Customer Administrator (Supply Chain)

Just Recruitment Group; Sudbury CP; On-site; GBP 17,000 - 22,000; Part time

Job summary

Just Recruitment Group is seeking a Part Time Customer Administrator on a permanent basis near Sudbury. The role allows flexible hours, with a preference for mornings, and requires covering holidays and busy periods.

The successful candidate will act as the primary contact between Sales, Production, Accounts, QC, Regulatory and Distribution teams, delivering excellent customer service and handling orders and invoices efficiently.

Qualifications

• Proven customer service experience.
• Strong numerical and analytical skills.
• Effective communication abilities.
• Shows initiative and problem-solving.
• Proficient with computer systems and keyboard skills.
• Able to prioritise and manage time effectively.

Responsibilities

• Process customer purchase orders within 24 hours and issue confirmations.
• Handle invoice processing and ensure accurate pricing for new orders.
• Respond to internal/external inquiries promptly (order status, amendments, delays).
• Allocate stock to orders and coordinate with warehouse for dispatches.
• Plan transportation to meet delivery dates for customers.
• Learn and cover other logistics/purchasing roles as needed.

Skills

Customer service

Numerical skills

Communication

Initiative

Computer literacy

Time management

Job description

Just Recruitment is working with a growing and well regarded organisation, based on the outskirts of Sudbury - they are looking for a 'Part Time Customer Administrator' on a permanent basis to join their friendly and long standing team.

This role is being offered on a part time basis and can be flexible with hours worked but would prefer mornings (please note flexibility is required to cover holidays, sickness and busy periods).

The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers as well as managing order acceptance and invoice processing, in line with customer and business requirements. This role is the key contact between Sales, Production, Accounts, QC, Regulatory and Distribution teams, ensuring high levels of service are achieved.

Duties include:

• Ensuring excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.
• Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate. Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
• Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
• Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
• Plan transportation to support the agreed delivery dates to our customers.
• Produce and distribute invoices
• Processing sample requests.
• Learn a basic understanding of other team members' roles in logistics, supply chain & purchasing to assist with holiday/absence cover.
• To be proactive in maintaining and developing knowledge and skills to meet the needs of this position. Is expected to undertake training as directed by the business to develop experience and capability
• Be willing to work additional hours when required during team absences.

Key candidate requirements:

• An open-minded flexible attitude to meet the requirements of the business
• Able to communicate effectively
• Proven numerical and analytical skills
• Ability to demonstrate own initiative
• Computer literate
• Ability to effectively prioritise activities

This is an excellent opportunity to join a fabulous and friendly team.