Part Time Customer Administrator (Supply Chain)

Just Recruitment Group; Sudbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

Just Recruitment Group is working with a growing, well regarded organisation on the outskirts of Sudbury to recruit a Part Time Customer Administrator. The role is permanent and hours are flexible, with a preference for mornings; coverage for holidays, sickness and peak periods is required.

You will provide highly efficient, commercially focused customer service for internal and external customers, handle order acceptance and invoice processing, and liaise with Sales, Production, Accounts, QC,

Qualifications

• Open-minded and flexible attitude to meet business requirements.
• Able to communicate effectively.
• Proven numerical and analytical skills.
• Ability to demonstrate own initiative.
• Computer literate.
• Ability to effectively prioritise activities.

Responsibilities

• Process customer purchase orders within 24 hours and provide order acknowledgments.
• Ensure correct pricing information for new orders and seek guidance as needed.
• Provide timely responses to internal and external customer requests and enquiries.
• Allocate stock to orders to enable warehouse and distribution teams to dispatch.
• Plan transportation to meet delivery dates with customers.
• Produce and distribute invoices.
• Process sample requests.
• Learn other team members' roles to assist with holidays/absence cover.
• Be proactive in developing knowledge and undertake training as directed by the business.
• Be willing to work additional hours when required during team absences.

Skills

Numerical skills

Analytical skills

Communication

Initiative

Computer literacy

Prioritisation

Job description

Just Recruitment is working with a growing and well regarded organisation, based on the outskirts of Sudbury - they are looking for a 'Part Time Customer Administrator' on a permanent basis to join their friendly and long standing team.

This role is being offered on a part time basis and can be flexible with hours worked but would prefer mornings (please note flexibility is required to cover holidays, sickness and busy periods)

The key purpose of this role is to provide a highly efficient, commercially focused customer service for both internal and external customers as well as managing order acceptance and invoice processing, in line with customer and business requirements.

This role is the key contact between Sales, Production, Accounts, QC, Regulatory and Distribution teams, ensuring high levels of service are achieved.

Duties include:

• Ensuring excellent levels of customer satisfaction are delivered to our customers and build strong relationships with customers through open and interactive communication.
• Receive and process all customer purchase orders within 24 hours and send order acknowledgment or confirmation where appropriate. Ensure that correct pricing information is available for new orders received, and if necessary, request information or guidance from the relevant Sales Manager.
• Provide timely responses to internal and external customer requests and enquiries, for example order status requests, order amendments, transportation delays etc.
• Allocation of stock to orders to allow warehouse and distribution teams to process dispatches.
• Plan transportation to support the agreed delivery dates to our customers.
• Produce and distribute invoices
• Processing sample requests.
• Learn a basic understanding of other team members' roles in logistics, supply chain & purchasing to assist with holiday/absence cover.
• To be proactive in maintaining and developing knowledge and skills to meet the needs of this position. Is expected to undertake training as directed by the business to develop experience and capability
• Be willing to work additional hours when required during team absences.

Key candidate requirements:

• An open-minded flexible attitude to meet the requirements of the business
• Able to communicate effectively
• Proved numerical and analytical skills
• Ability to demonstrate own initiative
• Computer literate
• Ability to effectively prioritise activities

This is an excellent opportunity to join a fabulous and friendly team.